Diversity and Inclusion
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Seven Types of Bias in Software Localization
Can bias get built into software in ways that actually harm non-English customers? It can, and it’s actually very common. In this article, I’ll break down seven types of cognitive bias that commonly stand in the way of delivering a truly remarkable experience to customers from outside a company’s home market, and especially for customers…
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Inclusion: What’s Localization Got to Do with It?
It’s a famous Tina Turner song, but the lyrics speak volumes when we alter them just a bit, to convey the perspective of a localization professional: What’s L10N got to do, got to do with it?What’s L10N but a secondary motion?What’s L10N got to do, got to do with it?Who needs a CX when a…